{"id":11570,"date":"2022-05-20T11:41:57","date_gmt":"2022-05-20T09:41:57","guid":{"rendered":"https:\/\/limoexperienceitaly.com\/faq\/"},"modified":"2022-06-10T15:05:34","modified_gmt":"2022-06-10T13:05:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/limoexperienceitaly.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1652349429789{margin-top: -50px !important;padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(https:\/\/limoexperienceitaly.com\/wp-content\/uploads\/2022\/05\/header-pattern.webp?id=10669) !important;}”][vc_column][vc_custom_heading text=”FAQ” font_container=”tag:h1|font_size:44px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_column_text]<\/p>\n

Questions and answers of our service<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Questions and answers for our tours” font_container=”tag:h2|font_size:34px|text_align:center|color:%23113e4b” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=”Are your tours private or shared?”]All our tours are private. Only your group will participate. For example, if on a given date you can book a tour for up to 8 people but you make the booking for 3 people, no one else will be able to make the booking. In that case, the tour will only take place with 3 persons.[\/vc_toggle][vc_toggle title=”Is a tour guide provided on your tours?”]A tour guide is also provided on some tours. When the tour guide is provided, it is indicated in the advertisement.[\/vc_toggle][vc_toggle title=”Do your tours have various levels of difficulty?”]The level of difficulty is indicated in the tours, but consider that we run tours to spend a relaxing day. So the maximum difficulty you will face is a long walk with a guide or on your own.[\/vc_toggle][vc_toggle title=”Are tours accessible to all?”]Our tours are usually accessible to everyone. In any case, it is expressly stated in the advertisement when there is a difficulty for disabled people to access certain facilities or places.[\/vc_toggle][vc_toggle title=”Is NCC service provided for all tours?”]Yes, NCC service in an elegant car with driver is provided for all tours.[\/vc_toggle][vc_toggle title=”How can I book a tour and how do I make payment?”]It is possible to book one of our tours directly from our website or by contacting us from the contacts indicated on the website.
\nPayment can be made online by credit card or PayPal. If you book by phone, we will send you a special link by email or via SMS or WhatsApp to make the payment.[\/vc_toggle][vc_toggle title=”Is it possible to cancel a booking reservation?”]Of course! You can cancel a booking without giving any reason up to 24 hours before the tour. In this case you will receive a 100% refund on the payment method you used when booking. From 24 hours before the tour it is no longer possible to request a cancellation.[\/vc_toggle][vc_toggle title=”In which languages does the tour take place?”]Depending on the customer’s request, the tour can be conducted in either Italian or English.[\/vc_toggle][vc_toggle title=”Where does the driver pick us up?”]When booking, you will have to choose the country or city of pick-up and you will have to indicate the exact location (e.g. name of the hotel and its street). The NCC service will then pick you up where indicated.[\/vc_toggle][vc_toggle title=”Will the driver drop us off at the pick-up point? “]Yes, the driver will drop you off at the pick-up point.[\/vc_toggle][vc_toggle title=”Can I receive an invoice for the booked tour?”]Of course, it is sufficient to indicate the billing data during the purchase phase.[\/vc_toggle][vc_toggle title=”Is it possible to customise the tour?”]It is only possible to customise the tour if indicated in the advertisement.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Questions and answers for the NCC service” font_container=”tag:h2|font_size:34px|text_align:center|color:%23113e4b” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=”What is an NCC service?”]NCC stands for ‘Noleggio con Conducente’ (chauffeur-driven car). The service is related to non-scheduled public transport such as taxis. This service is regulated by Article 85 of the Highway Code.[\/vc_toggle][vc_toggle title=”What kind of cars do you use to provide the service?”]We only use luxurious and comfortable cars to provide the service. Our car fleet consists of Mercedes E Class, Mercedes S Class, BMW 5 series, BMW 7 series, Mercedes GLE and Mercedes Van.
\nAs the car fleet is always being updated, we can also use similar cars of the same class.[\/vc_toggle][vc_toggle title=”Can I choose the car model?”]Of course! When booking you can choose the car model. The booking is indicated with the model name or similar. This means that the car could be the same as the one you selected or one in the same class. This is because our car fleet is always being updated.[\/vc_toggle][vc_toggle title=”How can I book your NCC transfer service?”]You can book our service by telephone using the contact details on the website or through the online tool at nccbooking.limoexperienceitaly.com[\/vc_toggle][vc_toggle title=”How can I pay for your NCC service?”]Payment can be made in various ways::<\/p>\n