FAQ

All our tours are private. Only your group will participate. For example, if on a given date you can book a tour for up to 8 people but you make the booking for 3 people, no one else will be able to make the booking. In that case, the tour will only take place with 3 persons.

A tour guide is also provided on some tours. When the tour guide is provided, it is indicated in the advertisement.

The level of difficulty is indicated in the tours, but consider that we run tours to spend a relaxing day. So the maximum difficulty you will face is a long walk with a guide or on your own.

Our tours are usually accessible to everyone. In any case, it is expressly stated in the advertisement when there is a difficulty for disabled people to access certain facilities or places.

Yes, NCC service in an elegant car with driver is provided for all tours.

It is possible to book one of our tours directly from our website or by contacting us from the contacts indicated on the website.
Payment can be made online by credit card or PayPal. If you book by phone, we will send you a special link by email or via SMS or WhatsApp to make the payment.

Of course! You can cancel a booking without giving any reason up to 24 hours before the tour. In this case you will receive a 100% refund on the payment method you used when booking. From 24 hours before the tour it is no longer possible to request a cancellation.

Depending on the customer’s request, the tour can be conducted in either Italian or English.

When booking, you will have to choose the country or city of pick-up and you will have to indicate the exact location (e.g. name of the hotel and its street). The NCC service will then pick you up where indicated.

Yes, the driver will drop you off at the pick-up point.

Of course, it is sufficient to indicate the billing data during the purchase phase.

It is only possible to customise the tour if indicated in the advertisement.

NCC stands for ‘Noleggio con Conducente’ (chauffeur-driven car). The service is related to non-scheduled public transport such as taxis. This service is regulated by Article 85 of the Highway Code.

We only use luxurious and comfortable cars to provide the service. Our car fleet consists of Mercedes E Class, Mercedes S Class, BMW 5 series, BMW 7 series, Mercedes GLE and Mercedes Van.
As the car fleet is always being updated, we can also use similar cars of the same class.

Of course! When booking you can choose the car model. The booking is indicated with the model name or similar. This means that the car could be the same as the one you selected or one in the same class. This is because our car fleet is always being updated.

You can book our service by telephone using the contact details on the website or through the online tool at nccbooking.limoexperienceitaly.com

Payment can be made in various ways::

• Online if you book through the tool at nccbooking.limoexperienceitaly.com. In this case you can pay by credit card or PayPal
• If the booking is made by telephone, it is possible to pay either in advance by credit card or PayPal via links we will send you in the email, by SMS or WhatsApp or in the car by credit card

Of course, it is sufficient to indicate the billing data during the purchase phase.

Of course, you can also request our service to travel outside Italy.

When booking, you will indicate the meeting place. You will be asked for this online if you book through the meeting place tool (indicating the exact location in ‘departure place’) or over the phone if you book by phone. At the agreed location our driver will be waiting for you with a sign with your name on it (e.g. if you are meeting at the airport) or he will phone you on the number given in the booking.

The driver will be waiting for you in the airport arrivals hall.